T design moonstone necklace

At Isobella Ryder, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your item, we offer a straightforward return and refund process.

Returns:

• You may return your item within 30 days of the purchase date for a full refund or exchange, provided it is unused and in its original condition.
• All returned items must be in their original packaging, with any tags or labels intact. Custom or personalized items are not eligible for returns, unless damaged or defective.

Refunds:

• Once we receive your returned item and verify its condition, we will process your refund to the original payment method.
• Please note, shipping fees are non-refundable unless the item is defective or we made an error with your order.

Exchanges:

• If you'd like to exchange your item for a different product, simply return your item following the steps above and place a new order for your desired item.

Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us immediately at info.isobellaryder@gmail.com. We will arrange a replacement or a full refund, including return shipping costs.

How to Return an Item:

• Contact our customer service team at info.isobellaryder@gmail.com to initiate the return process.
• Package the item securely in its original packaging.
• Send the return to the address provided by our team.
• Once we receive the returned item, your refund will be processed.

We strive to make your shopping experience smooth and enjoyable, so don’t hesitate to reach out if you have any questions!

Shipping Information

At Isobella Ryder, we aim to deliver your order as quickly and safely as possible. Please find the details of our shipping process below:

Processing Time:

• Orders are typically processed within 1-2 business days from the date of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times:
We offer a variety of shipping options to meet your needs:

• Standard Shipping: Delivery within 5-7 business days
• Expedited Shipping: Delivery within 2-3 business days
• International Shipping: Delivery times vary by destination (typically 7-14 business days)

Shipping Rates:

• Shipping rates are calculated at checkout based on your delivery address and selected shipping method.
• Free shipping may be available on orders local or in the United Kingdom.

Tracking Your Order:

• Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

International Shipping:

• We are happy to offer international shipping! Please note that customs fees, taxes, and import duties may apply depending on the destination country. These fees are the responsibility of the customer and will be collected upon delivery.
• Delivery times for international orders can vary depending on customs processing and local postal services.

Address Accuracy:

• Please ensure that your shipping address is correct and complete at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.

Lost or Damaged Packages:

• If your package is lost or damaged in transit, please contact us at info.isobellaryder@gmail.com as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that your order is either replaced or refunded.